Refund, Returns & Exchange Policy - Aerodoc

We have a 3 - day return policy, which means you have 3 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at aerodoc.in@gmail.com. Please note that returns will need to be sent to the following address: Building No. - 22/225, Gali no. - 07, Ashok Vihar, Line Par, Bahadurgarh,District Jhajjar - 124507 Haryana IN
GST No: 06BLCPN5131R1ZR

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at aerodoc.in@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at aerodoc.in@gmail.com.

Overview Our refund and returns policy lasts for 3 days from the date of delivery. If 3 days have passed since your order was delivered, we cannot offer you a full refund or exchange.

Eligibility for Returns & Exchanges To be eligible for a return or exchange, your item must be unused, unwashed, and in the same condition that you received it, with all original tags attached. It must also be in the original packaging.

Non-returnable items include:

  • Gift cards

  • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

  • Any item that is returned more than 3 days after delivery.

Exchange Policy

  • Size Issues: If the size does not fit, the product can be exchanged for the correct size. However, the customer will be responsible for returning the item at their own shipping expense.

  • Our Error / Damaged Product: If there is an error on our part (e.g., sending a defective/damaged product, the wrong product, or a size different from the one you ordered), we will arrange for the return parcel pickup at no cost to the customer and ship the replacement.

To request an exchange, send us an email at Aerodoc.in@gmail.com and mail your item to the address mentioned below.

Refund Process Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 to 7 business days. Only regular-priced items may be refunded; sale or clearance items cannot be refunded.

Late or Missing Refunds If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company or bank, as it may take some time before your refund is officially posted (usually 5-7 business days).

  3. If you’ve done all of this and you still have not received your refund, please contact us at Aerodoc.in@gmail.com.

Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you. If the item wasn’t marked as a gift, we will send a refund to the original buyer, and they will be notified of the return.

Shipping Your Return To return your product, you should mail it to: Building No. - 22/225, Gali no. - 07, Ashok Vihar, Line Par, Bahadurgarh,District Jhajjar - 124507 Haryana IN
GST No: 06BLCPN5131R1ZR

  • You will be responsible for paying your own shipping costs for returning your item (unless the return is due to our error). Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

  • Depending on where you live, the time it may take for your exchanged product to reach you may vary.

  • If you are shipping items over ₹1,500, you should consider using a trackable shipping service. We don’t guarantee that we will receive your returned item without tracking.

Need Help? Contact us at Aerodoc.in@gmail.com or call us at +91-7891011762 for any questions related to refunds and returns.